Comfort and consistent delivery of 100% SLA (Service Level Agreement) against a committed 99.5% SLA (Service Level Agreement) at application level computed on a monthly basis. We have retained full control of the SAP systems as it is a private cloud.
HEC provides Infrastructure and related managed services with unique SAP reference architecture which integrates Data Center, Hardware, Operating Systems, HANA Data Base and SAP BASIS and gives higher levels of reliability, availability and good performance of HEC private cloud.
SAP being an OEM knows and runs SAP best with industry certifications and compliances for IT operations and Security. Data Security point of view best in class security certifications such as ISO 9001, ISO 20001, ISO 270001, ISO 22301, SCO 1 and SOC 2 certified. SAP HEC and SAP ERP support are integrated and will provide higher level of support. No investment in hardware, IT agility with all required feature of security and control. It is a “Process based” service – not dependent upon individual skills/ resource. There is no cost and / or penalty for scale up and down with no separate cost for HW refresh.
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