Real-time communication (phone/voicemail) and productivity-based communication (email, instant messaging and presence) continues to grow as Next-generation UC platforms. Interactive video solutions, smart mobile devices and tablets are also enabling a new virtual workplace.
Unified Communications Solutions provides an extensible, software-based platform that integrates existing messaging and voice infrastructure and offers a unified experience that integrates voice, video, web conferencing, and desktop sharing to enable easy-to-use, real-time communication and collaboration right from the desktop.
UC offers the ability to significantly improve how individuals, groups and companies interact and perform. UC is often deployed to extend and add functionality to established communications investments. UC solutions are used by individuals to facilitate personal communications, and by enterprises to support workgroup and collaborative communications and business workflows.
Major Challenges: Major challenges like connectivity, security, and control issues can lead to project delays, budget overruns, and poor service quality.
Connectivity: For unified communication, infrastructure is the biggest challenge people are facing because of overlapping addressing schemes or dissimilar dial plans when integrating autonomous IP PBX and UC systems. Protocol interoperability issues, different codecs and varying methods often make third party endpoint devices unable to access the full range of UC services.
Security: In unified communication wide range of threats and service quality concerns are present due to IP based and real time communication. Most common set of security concerns may manipulate signaling or media flows, disrupt network infrastructure, eavesdrop on confidential exchanges, or commit service theft. In unified communication most of the communications are real-time basis thus conventional IP security devices like firewalls, intrusion detection and prevention system are not able to address the security issues.
Limited control: For unified communication, identifying, isolating, and resolving signaling and call quality issues can be challenging, especially across vendors and service boundaries. Enterprises need unified management, monitoring, and analytics solutions to efficiently troubleshoot problems and ensure high service levels in real time.