In the past few decades, a fourth industrial revolution has emerged, known as Industry 4.0. Industry 4.0 takes the emphasis on digital technology from recent decades to a whole new level with the help of interconnectivity through the Internet of Things (IoT), access to real-time data, and the introduction of cyber-physical systems. Industry 4.0 refers to a new phase in the Industrial Revolution that focuses heavily on: Interconnectivity, Automation, Real-time data, Machine learning etc.
OMC is a Gold Category State Public Sector Undertakings (PSUs), owing to the number of initiatives taken to improve its overall quality, productivity, profitability and customer satisfaction.
OMC has launched an IOT based application called Logistics Management System (LMS) to replace the existing manual practice which was being used for handling the internal material movement, ore evacuation from stock yard and other relevant processes dealing with transporters and contractors on a day-to-day basis at Baliparbat stockyard. This IOT based application is playing a crucial role to automate the ore evacuation process, track the material movement and aid better management of stockyard and sales activities.
Now OMC is expected to extend the scope of LMS to be a device agnostic application along with a location specific command control center to track and monitor mining activities like transportation of material (Sales and Production) from and within various mines of OMC.
Customer Integrated Management Service, also called CIMS is OMC’s new online Customer facing application. This provides an end-to-end digital self-service platform to all its customers and OMC’s customer facing back-office staffs for customer on-boarding, contract creation, automated order processing and an integrated payment gateway to facilitate online payment along with invoice generation up to grievance management. This has already gone live for all the customers to make their journey seamless and transparent.
CIMS has increased the visibility in the sales process, reduced the process cycle time and resulted in initiation and processing at the comfort of the user. Key modules: Customer On-boarding | Automated Order Processing | Invoice Generation | Customer Grievance.
We had already implemented cloud technology in the field of mainly ERP, Mailing service, e-office etc before the pandemic started, therefore during the pandemic we could take decisions fast and quite easily even with remote working. We had to just issue laptops to certain key users along with VPN connectivity. The virtual meetings played a greater role during pandemic. The pain area still remains in 24X7 connectivity in the mines which are located in remote areas where even mobile networks are not available.