CIO Wall

Subrata Mandal

CIO - Aliaxis South East Asia

CIO Perspectives

Impact of AI and IOT in Enterprise Service Management

As we are becoming more digital, we are becoming more human as well because whatever we do, there is always be some service needs. From the enterprise context, there are four dimensions. First is machines or devices, second are people, third are partners and fourth is IT infrastructure. Each of these dimensions will have service needs. How do we detect those services needs? How can we resolve the problem? However, after resolving the needs, you need to take feedback. So, IoT helps get data across the dimensions and AI helps to build some amount of learning.

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